iPaper.ai support

Need help opening an iPaper, saving a visual or returning to your exploration? Email support@ipaper.ai. Support is provided by Andrea Bertoncini.

Help us find the problem

Include the public iPaper link, what you tried and what happened. For the ChatGPT plugin, tell us whether you used ChatGPT on the web or in a mobile app. A screenshot of the error can help; remove private information first.

Please do not send passwords, authentication tokens, secure sign-in links, confidential research or another person’s private information.

Returning to a saved visual

If saving succeeded but the visual did not open, ask ChatGPT to reopen the saved branch in the same exploration. Generating another visual can create another branch.

Stopping the viewer’s waiting indicator does not cancel the ChatGPT turn. A visual completed later can still be available in the trail. If the original public iPaper changes or becomes unavailable, access to the earlier trail can be blocked without deleting its stored records.

Removal requests

Email the same support address and describe which account, iPaper or private exploration you want removed. For a ChatGPT exploration, include its public source iPaper link and say that the request concerns a private trail. We may need to verify that you control the relevant account or exploration before acting.

Removing a public page, deleting stored records and disconnecting the ChatGPT plugin are separate actions. Disconnecting or closing a chat does not itself erase saved trails. Read Privacy & removal for the current data practices.